FOR EMERGENCIES
Emergency number 112 (police, firefighters, ambulance) is active 24/7 on all the Estonian territory.
Consular assistance – serious emergencies during office hours
Please call the following number: +372 6276160
Consular assistance – serious emergencies outside of office hours
In case of a serious emergency outside of office hours the following emergency number +372 5165723 is available in the following time slots:
- Monday – Friday from 17:00 to 22:00
- Saturday, Sunday and during holidays from 9:00 to 21:00
In case of ABSOLUTE EMERGENCY in a time slot different from office hours and the availability of the emergency number, it is possible to call the following number of the Ministry of Foreign Affairs and International Cooperation:
- Operation Centre of the Emergency Unit: +39 06 36225.
These above mentioned emergency numbers – that of the Embassy and that of the Ministry – are available only to communicate serious, absolute and proven emergencies that require an immediate and non-deferable intervention from the Ministry of Foreign Affairs to safeguard Italians abroad (for example: accidents, arrests, serious medical issues etc.). The officials on duty are not to handle ordinary administrative procedure such as: AIRE registration, civil status changes, passports or ID card, citizenship applications, notarial services, etc.
What to do if your identity document is lost or stolen
Immediately file a report with the Estonian Police Authority. A complete list of police stations in Estonia with their opening hours is available at the following link: Departments – Police and Border Guard Board. You can submit your report by email to ppa@politsei.ee (preferably in English). For information and assistance with reporting, please call +372 600 1247 (with an Italian or non-Estonian SIM card) or 1247 (with an Estonian SIM card).
To check whether your lost documents have been found, you can call the following numbers: +372 600 1247 (with an Italian or non-Estonian SIM card) or 1247 (with an Estonian SIM card).
If an Italian citizen not residing in Estonia finds himself in an emergency situation due to the theft or loss of his or her identity document, the Consular Office can issue a temporary travel document (ETD – Emergency Travel Document) for return to Italy or to his or her country of permanent residence only.
We remind Italian citizens to register on the UdC Services website or app (dovesiamonelmondo.it) before any travel.